FloGPT's AI CRM turns every chat, call, email, SMS, WhatsApp, Instagram and Facebook conversation into a routed, prioritized ticket — with identity resolution and AI-to-human handover built in.
The AI agent handles thousands of conversations a day. Without a CRM purpose-built around it, escalations vanish, identity gets fragmented, and your team works blind.
FloGPT CRM is the human handover surface for the AI — every escalation arrives with the full transcript, identity resolved, and routed to the right agent before they even hit refresh.
Today you probably run a chatbot, a helpdesk, and a phone system separately — then pay an integration team to glue them.
FloGPT collapses the stack:
One platform. One bill. One CRM that actually knows your customer.
Wherever the customer reaches out, the ticket lands in the same place — with channel-specific defaults already configured.
The AI is the front line. The CRM is where humans take over — without retyping a thing.
Chat, call, or DM lands. The AI agent answers from your knowledge base, looks up live data, and resolves the easy ones immediately.
If the AI can't resolve or the customer asks for a human, a ticket opens with the full transcript, contact identity, and channel context.
Auto-assign rules pick the queue, the agent, or escalate to a supervisor. Priority and SLA timers start on the spot.
Your team replies inside the same thread. The AI drafts, summarises, and translates on demand — the human stays in control.
Designed from day one for AI-first support teams — not bolted onto a legacy ticketing tool.
Web chat, voice calls, email, SMS, WhatsApp, Instagram and Facebook all land in the same ticket queue — no tab-hopping between five tools.
Email, phone, WhatsApp number, Instagram handle, and Shopify customer ID all collapse to one contact. One human, one timeline.
The AI agent resolves tier-one, then opens a ticket with the full transcript when it escalates. Your team picks up mid-thread without re-asking.
Unassigned → Assigned → Open → Pending → Resolved → Closed, with low/medium/high/urgent priorities and SLA timers per ticket.
Round-robin, channel-specific, or skill-based routing. Supervisors can claim, reassign, or bulk-act from the queue.
Slice the inbox by channel, priority, status, tag, or time window — save the view, share it with your team, open in one click.
Loop the AI back into a human-handled ticket to summarize the thread, draft a reply in the customer's language, or suggest the next step.
Self, Agent, and Supervisor dashboards — resolution time, CSAT, ticket load, SLA compliance, channel mix, and AI deflection rate.
Order, customer, and fulfillment context is attached to every ticket from a Shopify channel — refunds and tracking lookups stay in-thread.
The CRM shines when every FloGPT channel feeds into it.
FloGPT's CRM is a unified customer inbox built around AI conversations. Every chat, voice call, email, SMS, WhatsApp, Instagram and Facebook message that the AI agent handles automatically becomes a ticket with the full transcript, contact identifiers, and assignment state — so your human team picks up exactly where the AI left off.
Book a free 20-minute consultation. We'll wire up a live inbox across the channels you actually use.
Tell us your channel mix — we'll show a live unified inbox running on your stack