FloGPT's AI CRM turns every chat, call, email, SMS, WhatsApp, Instagram and Facebook conversation into a routed, prioritized ticket — with identity resolution and AI-to-human handover built in.
The AI agent handles thousands of conversations a day. Without a CRM purpose-built around it, escalations vanish, identity gets fragmented, and your team works blind.
FloGPT CRM is the human handover surface for the AI — every escalation arrives with the full transcript, identity resolved, and routed to the right agent before they even hit refresh.
Today you probably run a chatbot, a helpdesk, and a phone system separately — then pay an integration team to glue them.
FloGPT collapses the stack:
One platform. One bill. One CRM that actually knows your customer.
Wherever the customer reaches out, the ticket lands in the same place — with channel-specific defaults already configured.
The AI is the front line. The CRM is where humans take over — without retyping a thing.
Chat, call, or DM lands. The AI agent answers from your knowledge base, looks up live data, and resolves the easy ones immediately.
If the AI can't resolve or the customer asks for a human, a ticket opens with the full transcript, contact identity, and channel context.
Auto-assign rules pick the queue, the agent, or escalate to a supervisor. Priority and SLA timers start on the spot.
Your team replies inside the same thread. The AI drafts, summarises, and translates on demand — the human stays in control.
Designed from day one for AI-first support teams — not bolted onto a legacy ticketing tool.
Web chat, voice calls, email, SMS, WhatsApp, Instagram and Facebook all land in the same ticket queue — no tab-hopping between five tools.
Email, phone, WhatsApp number, Instagram handle, and Shopify customer ID all collapse to one contact. One human, one timeline.
The AI agent resolves tier-one, then opens a ticket with the full transcript when it escalates. Your team picks up mid-thread without re-asking.
Unassigned → Assigned → Open → Pending → Resolved → Closed, with low/medium/high/urgent priorities and SLA timers per ticket.
Round-robin, channel-specific, or skill-based routing. Supervisors can claim, reassign, or bulk-act from the queue.
Slice the inbox by channel, priority, status, tag, or time window — save the view, share it with your team, open in one click.
Loop the AI back into a human-handled ticket to summarize the thread, draft a reply in the customer's language, or suggest the next step.
Self, Agent, and Supervisor dashboards — resolution time, CSAT, ticket load, SLA compliance, channel mix, and AI deflection rate.
Order, customer, and fulfillment context is attached to every ticket from a Shopify channel — refunds and tracking lookups stay in-thread.
The CRM shines when every FloGPT channel feeds into it.
FloGPT's CRM is a unified customer inbox built around AI conversations. Every chat, voice call, email, SMS, WhatsApp, Instagram and Facebook message that the AI agent handles automatically becomes a ticket with the full transcript, contact identifiers, and assignment state — so your human team picks up exactly where the AI left off.
Seven channels out of the box: web chat, voice calls, email, SMS, WhatsApp Business, Instagram DMs, Facebook Messenger, plus tickets created manually by agents. Each channel maps to a default priority and an account, so a single inbound message produces a fully-routed ticket without any zaps or manual triage.
Yes. Contacts are identified by email, phone, WhatsApp number, Instagram handle, or Shopify customer ID — and FloGPT merges identities so the same person is one contact whether they emailed yesterday and called today. Every conversation, ticket, and order history is attached to the unified contact record.
Tickets start as Unassigned, then route to a human via auto-assign rules (round-robin, channel-specific, or skill-based), or a supervisor can claim and reassign from the queue. The system tracks status (open, pending, resolved, closed), priority (low/medium/high/urgent), and SLA timers per ticket.
Yes — that's the core design. The AI handles tier-one resolution and creates a ticket with the full transcript when it escalates. Human agents reply inside the same thread; the AI can be looped back in to draft follow-ups, summarize the thread, or generate next-step suggestions while the human stays in control.
Three role-scoped dashboards: Self analytics (your own resolution time, CSAT, ticket load), Agent analytics for supervisors (per-agent breakdown across teams), and Supervisor analytics for owners (org-wide volume, SLA compliance, channel mix, AI deflection rate). All metrics filter by time range, channel, and tag.
Zendesk, Intercom and Freshdesk bolt AI on top of a ticketing tool. FloGPT is the reverse — the AI agent is the core, and the CRM is the human handover surface. You get unified chat, voice and messaging tickets, contact identity resolution, and analytics without paying separately for an AI add-on, a phone product, and a CRM seat.
Book a free 20-minute consultation. We'll wire up a live inbox across the channels you actually use.
Tell us your channel mix — we'll show a live unified inbox running on your stack